Smarter search and support workflows for your website

Help shoppers find the right product

A shopper might type a different name for the product, misspell it or search by size or material instead. Search only copes with that when the catalogue carries the right information and we know what a good result looks like.

We look at the search tools already available before we build anything custom. The functions we configure or build can include synonyms, misspellings, attributes and plain-language questions, and we test them against your real examples on a phone, with out-of-stock products and with searches that return nothing.

Help staff handle customer requests

An incoming request can be classified, routed to the right person or turned into a draft reply for a staff member to check before it goes out. Rule-based messages you have approved can be included too.

We build each workflow around current information, a defined set of actions and a route for anything that is missing or fails. Your team keeps customer policies and every request that needs a person.

Choose the right kind of AI work

AI Search looks at how external AI assistants describe and cite your business.

AI Website Manager helps the people who run your site with content, SEO, maintenance and security-check tasks.

Product search and support automation work inside the website and the staff processes you already have. Each has its own information sources, permissions, checks and a named maintainer.

What this does not include

Customer-facing chatbots and telephone support are not part of this offer. Automatic refunds and order changes are only included where we have examined and expressly agreed them. Catalogue rewriting, product recommendations and unrelated checkout work are quoted separately. The proposal names the tools, data flow, licences and the ongoing cost of keeping search information current.